Covid-19 News Property management in Orlando Uncategorized

Our Commitment to Your Safety

As Florida holiday rentals open up, flights and borders will hopefully follow soon. We at White Rose Villas would like to inform both past and future guests of the measures we have implemented to enable you to book and stay with confidence.

Times may have changed, and we’ve all had to adjust to a new normal, but your health, safety and security remain our top priority. To aid this we have developed a new cleaning protocol, following the VRMA SafeHome Pledge guidelines.

Here’s how your home will be prepared: 

Recommended sanitizing products will be used in our enhanced cleaning techniques prior to each rental. We will particularly pay attention to guest touch points e.g. interior and exterior door furniture, cabinet handles, remote controls, stove and light switches and other hard surfaces.

Staff have received additional training and been instructed to be extremely vigilant about frequent, thorough handwashing, and the need to self-isolate if any symptoms present.

Handwash will be provided in your kitchen and all bathrooms, and re-usable bottles of cleaning and disinfectant spray available for your use.

You, our guests, are of paramount importance to us and we can assure you that we are doing all in our power to provide a safe, secure environment in your rental property.

Virtual Meet and Greet Welcome Program.

In order to enhance guest safety and prevent the possible spread of Covid-19, with social distancing being the key, we have introduced a new initiative; a Virtual Meet and Greet Welcome Program. This will enable you to learn all about the great features your rental home offers in a risk-free, virtual welcome call, which you can schedule to suit you.

One of our friendly staff members will happily guide you through all you need to know.

Virtual Maintenance Assistance

To further avoid possible exposure we will limit on-site visits, with guests in occupation, to essential cases/habitability issues only. For staff and guests’ safety we will firstly troubleshoot issues through Virtual Maintenance Assistance, providing guests the opportunity to resolve any issues via audio or video chat. If a socially distanced visit proves necessary we will schedule it, with prior notice, from one of our technicians or partners. To protect all concerned we will insist on a safe distance of at least 2 metres, just over 6 feet, between guests and staff at all times. Minor maintenance issues will be dealt with following guests’ departure.

Pool Safety – according to the Center for Disease Control there is no evidence that Covid-19 can be spread through the use of pools or hot tubs. However, for guests’ comfort, cleaners and technicians will wear protective gloves when undertaking any maintenance in these areas. Finally, we will require you to adhere strictly to the departure time of 10 a.m. This will allow our team sufficient time to carry out the necessary enhanced cleaning and disinfecting of the property, as outlined above.

We are constantly monitoring the ongoing situation, and will instantly respond to any and all measures stipulated by the authorities. With this in mind we’re sure that, when you stay in one of our vacation homes, you may rest assured that all possible has been done to ensure your comfort, safety and peace of mind. If you have any questions, please reach out to us at admin@whiterosevillas.com

4 comments

  1. Great info. I will add to my check-in instructions. Big thank you to the team for watching over our home and providing a safe environment for our guests.

    Liked by 1 person

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